Why is my T-Mobile service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.53 out of 5 52,408 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 26: Problems at T-Mobile
T-Mobile is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (42%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (8%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Seymour, Lafayette, Southfield, Nashville, Cleveland, Edison, Buffalo, San Jose, Norfolk, Washington, D.C., Reading, Youngstown, Littleton, Indianapolis and Phoenix.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Seymour | Phone | |
| Lafayette | Phone | |
| Southfield | Total Blackout | |
| Nashville | Phone | |
| Cleveland | Total Blackout | |
| Edison | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Carlos Kemmerer (@carlos_kemmerer) reported
Former CEO of Metro by T-Mobile John legere your face looks like a butt crack your face looks like a butt crack. That's for my last payment of $65 for little to no service on Metro by T-Mobile the most dropped calls in the world today.
- Pamela Friggy (@PFriggy) reported
@Mike_Katz @TMobile Archaic voice-mail and spotty service. If you liked the voice-mail dial up from the 90s you'll love tmobile. 🤯
- Brina (@BloodWitchBrina) reported
//Hey @TMobileHelp You want money but your site wont log me in. Your chat support took ~hour to talk to me, they were going to send me to billing & never did. Send me your support email. Also: getting the the letter from collections and your bill on the same day is quite shady
- Alx B (@alxbez) reported
@TMobileHelp I’m in the middle of Belgium & T-Mobile data keeps dying! Plz help! I tried talking to multiple “experts” already, they keep doing temporary fixes, but every new day, data stops working! And no, I didn’t deplete it, even the slow intentional isn’t working!
- Bugman Insecticide (@MchnGunShkreli) reported
@KurtUnchained @big_gay92 Lmfao never forget, them and T-Mobile
- Jon Lee (@StrumerJohn) reported
@TMobile By 2022 you should have a service that can actually tell when the signal is bad
- The Friendly ******* (@friendly_Ahole) reported
@AvensMomma @BrewMaster_T @TMobile I know I’m bad with math but that math just isn’t working. How do you have forty years before your youngest, who’s 11, hits 30?
- Nsatiables by Nneka (@nsatiables) reported
@TMobile has the worst customer service. No one follows up! Changed my service to business and nothing has been right since. #tmobilesucks
- J_Bear (@J_Bear891) reported
@TMobile you claim to have 5GUC in my work area. But that’s false please update what the signal is inside the building not just outside Ty byeeeee!
- cast (@RaccoonCast) reported
@Terrell352 @TMobileHelp Idk how I missed it but damn you're right.No B2 mention for "LTE roaming" or "LTE".Also B12 in roaming only... bruh. YALL GOT B12!
- 🤬😎 (@LaCrossJr) reported
@TMobileHelp That’s one of the many times I have called support. Tickets with no fix 2022
- masood shaikh (@masoods786) reported
@TMobile @TMobileHelp your network is hurting my nerve system .. soon going to replace you with other carrier..
- Efrain G (@lambda030892) reported
Switched from @Verizon to @TMobile 2 months ago. No regrets. The service is better and I pay half of what I paid with #VZW. I was with VZW for over 25 years. That's how they treat their loyal customers? Bye! 👋🏼
- Nsatiables by Nneka (@nsatiables) reported
@TMobile is THE WORST I've been a customer for years, but I need to change!
- Connie Hare Miller (@Peaceperle57) reported
@DuhKneeShuhh @TMobile My service is non existence...my old phone, that was 5 years old, and 4g, always had service, even in the middle of nowhere.
- ✨Daneisha✨ (@DuhKneeShuhh) reported
@Peaceperle57 @TMobile Same! Before they took over Sprint! Didn’t matter where I was I always had service! Now? Forget about it!
- Kia4Realz (@Kia4Realz) reported
@lambda030892 @Verizon @TMobile I did the switch in February and I’m not gonna lie I took a slight L with the service reception however the money I’m Saving plus all the perks TMobile provides outweighs that
- altrü (@jaysxeast) reported
@TMobile Damn i left my moms plan too early :(
- indy (@indydujour) reported
@LeahAKALeah @TMobile I am really hoping to get in touch with them to get third party clearance on using this piece of footage. Of course a paid opportunity. Would you be able to help?
- 🤬😎 (@LaCrossJr) reported
@TMobile Loyal T-Mobile customer. Since merger of sprint, customer service is hit or miss. Combining the networks caused major stability problems. No data and dropped calls/FaceTime with constant 5G rollout issues. I have to disable 5G to use my phone in 2022.
- Kevin Mullins (@KmullinsOH) reported
sprint @TMobile has dropped the ball in morrow county ohio... 2-4 mile radius around Mt gilead, no service.... paying way to much for no service is uncalled for.....
- Ki (@Ki38748725) reported
@TMobile my bill went up 117.00 during these extremely hard times. it’s extremely inconvenient and nothing seems to be done. I absolutely hate this company. I have been a loyal customer since 2016 and it should be no reason my phone bill is half my rent.
- Bob Backus (@PghChalkTalk) reported
@NevilleRay @TMobile Lol...stop it. anyone that has had both @Verizon and your service knows this is not indicative of service quality.
- Megan renee (@megantheveegan) reported
@TMobile You sure talk a lot of **** for a company that gets hacked once a year.
- Mayra Sanchez (@mayra_bri25) reported
@JacobLunch @TMobile I live in Round Rock, tx and service sucks here and in Austin. Best service is in San Antonio and if I visit my parents in the RGV the service sucks. I had better service with Verizon.
- Big Money aka Golden Ape 96 (@GoldApe96) reported
@TMobileHelp @CallieField Yo Please don’t lie, I bought a 5G enabled phone in 2021, when I called y’all… You all said it’s stated in my contract 5G is not fully deployed and that was the reason for my choppy service #Tmobile
- Sol to Seed Farm (9:30) (@soltoseedfarm) reported
Is there a class action against Verizon's billing practices? If there isn't someone needs to start one. We switched to T-Mobile in June and it's been a completely different experience - you know, what we're being charged is what we agreed to - Verizon is ****, complete ****.
- Malik Cortez (@_MalikCortez) reported
I hate T-Mobile services real bad @TMobile count your days ***** !
- Ki (@Ki38748725) reported
@JohnLegere my bill for T-Mobile is half my rent. it’s literally 556.00 during these hard times. I absolutely do not understand and after speaking with customer service, nothing was resolved. basically told to cancel or pay. how is this fair to the customer?
- 🤬😎 (@LaCrossJr) reported
@TMobileHelp Thank you for being a valued T-Mobile customer! Trouble Ticket # 71315395 has been opened on your account. Please allow 3 business days for teams to review. Resolution can take longer depending on the issue.
