Downdetector Verizon (2024)

FAQs

How do I find out if Verizon has an outage in my area? ›

To see if there are any mobile phone or Verizon Home Internet (5G Home or LTE Home) network outages in your area, visit our Check network status page. Verizon Fios Home Internet and TV customers can visit our residential Service outage information page.

User reports indicate no current problems at Verizon.

When all else fails, try unplugging the router and modem for about 60 seconds, to reset them, then plug them back in. This will reset them with the ISP and may fix the problem. If that didn't do it, the next step to try is manually removing and re-adding the Wi-Fi network from the device's settings.

Blocked signal – Factors beyond our control can cause unstable or slow internet, data and upload speeds. These include being far from network cell sites, electronic device interference, obstructions, building materials or construction, terrain, geography and even heavy foliage.

Dial It In: Simply dial *228 from your Verizon phone and press the call button. This number is your golden ticket to updating your towers.

Rebooting (turning off and then back on) your router solves most Wi-Fi issues. Upon rebooting newer model routers generally select the least crowded frequencies. If you have a dual-band router like the Fios Quantum Gateway, try enabling both 2.4GHz and 5GHz.

Verizon is focused on giving customers the best network and technology. For this reason, we will be retiring our 3G network by December 31, 2022. To help transition customers to 4G or 5G we are creating plans that support these devices.

Customers can contact Verizon at 1-800-VERIZON (1-800-837-4966) or online at www.verizon.com/outage to report any service-related issue, receive alert and find helpful service- related FAQs.

This issue typically indicates that your device can connect to your local network (via Wi-Fi or Ethernet) but cannot reach the internet. Common causes of no internet connection include problems with the router or modem, incorrect DNS settings, IP address conflicts, or issues with your internet provider.

The number of applications that are running at the same time. The number of computers or other devices that share your internet connection. The quality and condition of the wiring which connects your computer(s) to the Verizon network. Unusual events like a network outage and failure may also reduce speed.

How do I reset my Verizon network? ›

Locate the Reset button on the back of your router. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds. Wait for the router to fully reset and power back on.

This could be because you are too high, too low, too far or even too close to the tower. Antennas are positioned to provide coverage to the largest population possible and may not be aimed in you direction. Current wireless technologies have varying broadcast ranges which determine how far the signal can reach.

In times of congestion, your data may be temporarily slower than other traffic and mobile hotspot/tethering may be reduced to speeds up to 600 Kbps.

Check wireless network status in your area

Visit the Check Network Status section in Verizon Support, enter your service issue and location. You will receive an on-screen message if there are any issues in your area.

Verizon Wireless Services

227 people had this problem. Posting personal info. such as your home address is against the forum's Terms of Service. Contact Customer Support (*611 from your cell phone or 800-922-0204) to report poor coverage.

Restarting your phone is most often the solution. Turn off, wait several seconds, then turn back on. Verizon Smart Family restrictions - If you have Smart Family on your account, check with the owner of the Parent lines to see if restrictions are preventing your calls from going through.